Delivery, delivery time and delay
Delivery is ex warehouse unless otherwise arranged and shipping is at customers cost and risk.
We use GLS and DSV as shipper.
Delivery times are approximate unless stated otherwise and there will be no recompensation from ROYKON in case of a delay.
Shipping costs are calculated for each shipment according to weight and volume.
ROYKON is a wholesaler selling to companies only. We do NOT sell to private persons and the purchase possibilities on this homepage are only for registrered companies. The first time you buy from us you'll be supplying us with all relevant information needed for setting up an account, shipping goods and sending invoices. The given information can then be used to login at a later date as a returning customer.
For our customers the following terms are valid:
Prices and payment terms
The stated prices are ex. VAT, freight, packing plus customs and other duties. We reserve the right to regulate the price due to currency fluctuations, salary and material increases, until full payment has been received, unless other arrangements have been made. Payment conditions are stated in the invoice. If payment is not made in full in due time we add 2% interest per broached month. The delivered goods remain property of ROYKON until payment has been made in full.
Offers and order confirmation
Offers are valid and binding for 30 days unless otherwise noted and offered subject unsold. If a customer wants special specifications that deviate from ROYKONs standard specifications, this must be specifically expressed in writing. Else ROYKON is not bound by these.
ROYKON advices our customers to the best of our knowledge and experience and with regard to information from the customer. ROYKON can in no way be held responsible, if at a later date a different solution would have been preferable.
Drawings and descriptions
The rights to all drawings and technical documents in relation to products or production of same, which are handed over to a customer from ROYKONn before or after any agreement, belongs to ROYKON. Such material may not without prior permission be used for other purposes than installation, start-up, operation and maintaining products. Without prior consent from ROYKON the material must not be used, copied, replicated or in other ways made available for third person.
Molds and other tools, plus insurance
Customer's molds and tools are made at the customer's expense and kept by ROYKON as securely as possible for 5 years from delivery date. Maintenace of molds takes place in accordance with agreement and at customer's expense. It is up to the customer to have sufficient insurance coverage for molds and other tools. ROYKON does not use customers' molds and tools for anything else than producing the customer's products.
Use e-mail to contact us and give a comprehensive explanation.
All standard stock items can be returned. 20% of the item's price is retained by ROYKON to cover checking and stocking of the returned items.
Goods that can POSSIBLY be returned by agreement:
- Specially manufactured/procured goods
- Goods with opened container
- Goods delivered more than 90 days ago
Items that cannot be returned:
- Damaged goods
- Discontinued items
Important! All shipping costs in connection with the return of goods are unrelated to ROYKON. Return of goods is only accepted after prior agreement. Returns must be made no later than 14 days after delivery. Should there be further questions, please contact our sales department.
ROYKON reserves the right – in a period of 12 consecutive months after delivery to the customer has taken place – to remediate or replace goods. Remediation or replacing goods can only take place if the customer has complained in writing immediately after delivery. The customer's expenses in connection with remediation such as loss of operation, revenue and other indirect losses cannot be claimed towards ROYKON.
ROYKON is only responsible for damage on goods or other services delivered from us, if it can be documented that the damage was caused by an error committed by ROYKON, including our employees. ROYKON is not responsible for loss of operation, profit loss or other indirect losses at customer or third person. To the extent that we should be charged with responsibility towards third person, the customer is liable to hold ROYKON free from damage.
Other situations and disputes
As for other situations ordinary conditions according to Danish Trade Laws are valid.
The judicial relation between a customer and ROYKON is also governed by Danish Law. Venue for disputes between a customer and ROYKON is Sø- og Handelsretten in Copenhagen.